Frequently Asked Questions

Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.

An eSIM is a modern SIM technology that enables you to set up a mobile plan with your provider digitally, eliminating the need for a physical nano-SIM card.

Activating your eSIM is a breeze with these 3 steps: 1) Pick your destination 2) Choose a data plan 3) Scan the QR code using your phone.

While a physical SIM is a tiny chip that you insert into your device, an eSIM serves as a digital SIM, allowing you to subscribe to a carrier's mobile plan without requiring a physical nano-SIM card.

Check out our list of supported devices to ascertain whether your phone is capable of utilizing an eSIM.

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.

Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.